ck4r Privacy Policy

What Information We Collect

When you create an account and use our services at ck4r, we may collect various types of information. This information can be divided into two main categories:

1.1 Information You Provide Directly

The information you give us yourself includes:

• Full name and date of birth
• Email address and password
• Current address and country
• Payment method details (bKash, Nagad, Rocket, Upay number or bank account details)
• Documents required for identity verification (such as a national identity card or passport)
• Information shared when contacting us via live chat or email

1.2 Automatically Collected Information

When you use our website, certain information is automatically collected through technical means:

• IP address and device type
• Browser type and version
• A log of which pages you visited on the website and how long you stayed
• Information obtained from cookies and equivalent tracking technologies
• Transaction history and betting activity records

How Information Is Used

We use the information we collect for the following lawful purposes:

2.1 Service Operation and Improvement

• To create and manage your account
• To process deposit and withdrawal transactions
• To manage bonuses, free spins, and other promotions
• To provide VIP program benefits
• To personalize the gaming experience

2.2 Security and Legal Compliance

• To complete the identity verification (KYC) process
• To prevent fraud, money laundering, and illegal activity
• To ensure responsible gaming and identify problematic behavior
• To verify age (to confirm 21+)

2.3 Communication and Support

• To provide support via live chat and email
• To notify you of important account updates
• To send relevant promotional information (if you have agreed)
• To assist with resolving technical issues

Sharing Information with Third Parties

ck4r never sells your personal information. However, in certain circumstances we may share information with trusted parties:

3.1 Service Providers

We work with certain technology partners who help operate our platform — such as payment processors, game software providers (companies like Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe) and cybersecurity service providers. These partners receive only the information necessary to provide their specific services and are not required to share it with any third party themselves.

3.2 Legal Obligations

If it is necessary to provide information as part of a court order, a lawful request from an investigating authority, or a legal process, we are required to do so. However, whenever possible, we will try to notify you about this.

3.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, your information may pass to the new owner. However, the protections described in this policy will be maintained and you will be informed in advance.

Data Security Measures

ck4r follows the highest industry standards to protect your information. Our security framework operates at the following levels:

4.1 Technical Safeguards

• SSL/TLS Encryption: All information between your browser and our servers flows through encrypted channels.
• Data Encryption: Stored sensitive information is protected by strong encryption algorithms.
• Firewall and Intrusion Detection Systems: Active monitoring to prevent unauthorized access.
• Two-Step Verification: The option to add an extra layer of security to your account.

4.2 Organizational Safeguards

• Only authorized staff can view your information for specific, necessary purposes.
• All staff are bound by confidentiality agreements and receive regular training.
• Regular security audits and vulnerability assessments are conducted.
• An incident response plan is in place.

While we are committed to ensuring the highest level of security, no organization can guarantee 100% security on the internet. So please also keep your account password secure and do not share it with anyone.

Cookies and Tracking Technologies

The ck4r website uses cookies and similar technologies. Cookies are small text files stored in your browser that hold information about your visit.

5.1 Types of Cookies

• Essential Cookies: Necessary for the core functionality of the platform — login sessions, security tokens, etc. Without these, the site does not work properly.
• Functionality Cookies: Remember your preferences — such as language, theme, and game history. This improves your experience.
• Analytics Cookies: For understanding page visits and usage patterns on the site — this allows us to improve our services further.

5.2 Cookie Controls

You can control or disable cookies from your browser settings. However, please note that disabling essential cookies may cause many features of the platform to stop working.

Data Retention Period

We retain your information only for as long as necessary:

• While your account is active: Your full profile and transaction information is retained.
• After account closure: Certain information may be retained for up to five years to meet legal and regulatory requirements.
• Transaction records: Retained for up to five years in accordance with financial regulatory requirements.
• Communication logs: Retained for up to two years to improve support quality.

Once the retention period has ended, we securely delete your information or make it non-identifiable so that your identity cannot be determined.

Your Rights

As a member of ck4r, you have the following rights:

7.1 Right to Access Information

You can request a copy of your personal information held by us at any time. We generally respond to such requests within 30 days.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can ask us to correct or update it. It is also possible to change some information yourself from your account settings.

7.3 Right to Delete Information

In certain circumstances you may request the deletion of your information. However, information that must be retained due to legal obligations may not be possible to delete even upon request.

7.4 Right to Opt Out of Promotional Communications

You can ask us to stop sending you marketing emails or messages at any time. However, important messages related to your account will continue to be sent.

7.5 To Exercise Your Rights

To exercise any of the above rights, please contact us at: [email protected] or through our 24/7 live chat service.

Protection of Minors

ck4r strictly prohibits registration and use of our services by anyone under the age of 21. We verify age at the time of account creation and confirm it again through the KYC process afterward.

If we learn that a minor is using our platform, that account will be closed immediately and all associated information will be deleted. We never knowingly collect information from minors.

International Data Transfers

Our technology infrastructure may operate on servers located in different countries. This means your information may be processed or stored outside Bangladesh.

Regardless of where information is stored, the protections described in this Privacy Policy will apply. We ensure that all our partners maintain high standards of data protection.

Changes to the Policy

ck4r may update this Privacy Policy from time to time — due to technological changes, the launch of new services, or legal requirements. In the event of changes:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, we will notify you by email.
• Continued use of the site after any changes will be considered acceptance of the new policy.

We recommend that you read this page regularly and stay informed about any changes.

Third-Party Links

While playing games on our platform, you may be within the environment of game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, or Spribe. These providers have their own privacy policies. ck4r is not responsible for the data collection practices of these third parties.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24 hours a day, 7 days a week, support in English

We generally respond to emails within 24 to 48 working hours. For urgent matters, our live chat will provide the fastest resolution.